Frequently Asked Questions

Everything you need to know about bringing Kafka home.

How long will it take for my furniture to arrive?

Standard shipping typically takes 7-14 business days. For oversized items or handcrafted furniture, delivery may take up to 4 weeks depending on your location.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer white-glove delivery and assembly?

Yes, white-glove delivery is available for select furniture pieces. This includes room-of-choice placement, full assembly, and removal of all packaging materials.

Are your wood products sustainably sourced?

Absolutely. At Kafka, we prioritize the environment by using FSC-certified timber and eco-friendly finishes to ensure your home is as sustainable as it is beautiful.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Affirm, allowing you to pay for your home upgrades in monthly installments.